Data Harvesting - Smart solutions for busy people
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Customer support
Choose the level of support that suits you:

Standard Support
Online support ticket,
next-day response:

“Great support from my Account Manager. If he’s not there, we get great support from whoever helps.”

“A friendly and professional service that really meets the customer's needs.”

“Very professional and helpful.”

Premium Support
Instant telephone access, instant response:

“Quick, efficient and always there to help.”

“Support is timely, correct, friendly and just what we need.”

“Fast, appropriate and professional.”

Read more customer comments

"Your support is 100% friendly"
(your words, not ours)

Our latest (Feb 2008) Data Harvesting customer satisfaction survey revealed:

  • Speed of answering support calls (under 2 rings) 93%
  • Being put through to the right support person 99%
  • Understanding the issue 97%
  • Fixing the issue 94%
  • Friendliness of support team 100%

We always publish our results, even when we don’t score 100%, after all we are only human. Our figures are however amongst the highest in the industry.

We know you want to see how satisfied our current customers are before you buy. It would be great if all companies revealed their customer satisfaction levels as readily, wouldn’t it?